Other Information

  • T&Cs for HOLYK5 offer


    HOLYK5 offer:

    • Get KD 5 off on spends of KD 30 with code: HOLYK5

    • Maximum Discount of KD 5 

    • Voucher is not applicable on beauty products and watches

    • Voucher is available on website & app

    • Voucher is valid till 9 AM on 25 July, 2021

    • Voucher cannot be combined with other vouchers

    .

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  • How can I return my order from LifestyleShops.com?

    You can return your Lifestyle order in three easy ways:
    1. Return to a Centrepoint store.
    2. Make an online return request through Order History under My Account and we'll arrange a return pickup.
    3. Call customer support at 18-00-871 to arrange a return pickup.

    For more information on the returns process, please check our returns process.

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  • I have a pending order from LifestyleShops.com, will I still receive it?

    Yes, all orders that are currently pending from LifestyleShops.com will be delivered to you, either to your address or at the Click and Collect location you had selected.

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  • What happens to my LifestyleShops.com account and history?

    Your LifestyleShops.com account will continue to live on at CentrepointStores.com. Your entire order history and contact information will be available on CentrepointStores.com and the Centrepoint app. Just use your existing LifestyleShops.com ID and password to log in to Centrepoint from now on. 

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  • Is it still possible to shop on the LifestyleShops.com site or the Lifestyle app?

    We’re sorry, the LifestyleShops.com site and the Lifestyle apps have moved. Instead, you can now shop all your favourite Lifestyle products on Centrepointstores.com or the Centrepoint app. 

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  • How can I return or exchange my order from ShoemartStores.com?

    You can still exchange your order at any Centrepoint or Shoemart store just as before. You can also return your order to our stores, or we will arrange a return pickup of your order. This can be done in two ways – either by making an online return request through Order History under My Account, or by calling our customer support team on 18-00-871.

    For more information, please check our returns process.
     

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  • Is it still possible to shop on the ShoemartStores.com site or the Shoemart app?

    We’re sorry, the ShoemartStores.com site and the Shoemart apps have moved. Instead, you can now shop all your favourite Shoemart products on Centrepointstores.com or the Centrepoint app. 

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  • What happens to my ShoemartStores.com account and history?

    Your ShoemartStores.com account will continue to live on at CentrepointStores.com. Your entire order history and contact information will be available on CentrepointStores.com and the Centrepoint app. Just use your existing ShoemartStores.com ID and password to log in to Centrepoint from now on. 

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  • I have a pending order from ShoemartStores.com, will I still receive it?

    Yes, all orders that are currently pending from ShoemartStores.com will be delivered to you, either to your address or at the Click and Collect location you had selected.

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  • Buy 2 Get 1

    Here’s how these offers work:

    Buy 1, get 1: With this offer, you get 2 products for the price of 1. Add 2 products from the same promotion to your basket, and you will not be charged for the lowest priced item.

    Buy 2, get 1: With this offer, you get 3 products for the price of 2. Add 3 products from the same promotion to your basket, and you will not be charged for the lowest priced item.

    Please do confirm that all the products you add to the basket are eligible for the offer.

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  • What are security tags and why do I have to remove them?

    If you have bought clothing from us, you may notice a soft tag on one of the inner seams. This is the security tag. You'll find it sewn on next to the garment care or washing instructions label.

    You must remove this security tag to prevent it from being reactivated. Take care not to cut too close to the seam and damage the garment.

    Do remember that once you remove the tag, you will not be able to return or exchange the product. Of course, if the item is defective, we'll gladly take it back even without the security tag.

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  • Are the prices on your website different from the prices in-store?

    Our online prices are usually the same as our in-store prices. However, we do occasionally run exclusive online or in-store promotions that may result in price differences.

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  • Where can I get information about the Landmark Group?

    You can find out more about the Landmark Group by visiting our corporate website.

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  • Do offers and promotions appear on your website?

    Yes, we regularly run offers and promotions on CentrepointStores.com. Keep checking the site for new offers, or simply sign up for our newsletter and get information about the latest deals delivered to your inbox.

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  • How do I locate the store nearest to me?

    Our store locator will help you find the nearest Centrepoint store.

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