Other Information

  • NBK T&C

    • Get an additional 10% discount using NBK credit & pre-paid cards on all online purchases, excluding cosmetics, watches and Home Centre products.

    • Maximum discount cap of KD 4.

    • Duration of the offer: Feb 25 – March 31, 2025.

    • This offer is exclusive to NBK credit & pre-paid cards holders only.

    • To avail this offer, the customer should use NBK credit & pre-paid cards at the time of payment.

    • This offer is only valid online at centrepointstores.com & splashfashions.com website and mobile apps.

    • This offer cannot be clubbed with any other sale/promotion/offer.

    • Exchange and refund shall be as per the Centrepoint exchange and return policy.

    •Shukran points are awarded as per the policy.

     

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  • Pinoy hyper

    - 10% Off on your Grocery Order
    - Promocode: CPPH10
    - Valid on a minimum spend of KWD5.
    - Valid for new and existing customers.
    - This voucher can only be used once.
    - This voucher cannot be combined or used in conjunction with any other offers or discounts.
    - Partner terms and conditions apply.

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  • VISA Card T&C
    1. Get an extra 15% off on using VISA cards on min. spends of KWD 30. Offer valid on all products excluding cosmetics, watches, electronics, beauty, and Home Centre products.
    2. Duration: Feb 20 – 21, 2025.
    3. Maximum discount of KWD 5.
    4. Minimum purchase of KWD 30.
    5. This offer is exclusive to VISA Credit & Debit Cards holders only.
    6. To avail this offer, customers must use VISA Credit & Debit Cards at the time of payment.
    7. This offer is only valid online at centrepointstores.com website and mobile apps.
    8. This offer cannot be clubbed with any other promotion/offer.
    9. Exchanges and refunds shall be as per the Centrepoint exchange and return policy.
    10. Shukran points are awarded as per the policy.

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  • Kuwait Shopping Festival Coupons T&Cs
    1. Coupon Eligibility:
      Customers will receive 1 coupon for every KWD 10 spent in a single purchase or its multiples (e.g., KWD 20 = 2 coupons, KWD 30 = 3 coupons). Participating companies may issue coupons for under KWD 10 at their own discretion, with notice to the festival.
    2. Receipts and Refunds:
      No refunds or exchanges of sold items will be processed unless accompanied by the original receipt and all coupons issued during the sale. Refunds void the coupons issued with the original purchase.
    3. Receipt Combination:
      Customers may combine multiple receipts from the same store to meet the 10 KWD threshold for coupon eligibility.
    4. Draw Participation:
      Each coupon is valid for participation in one draw only and cannot be reused for future draws. Coupons must be completed with accurate information and placed in the designated collection boxes before the cut-off time for the respective draw.
    5. Receipt Requirement for Winners:
      The winner must present the customer’s portion of the winning coupon and the original receipt to claim the prize. Failure to provide will result in being disqualified.
    6. Coupon Validity:
      Coupons are valid only during the Kuwait Shopping Festival period from January 21, 2025, to March 31, 2025. Coupons that are damaged, altered, or tampered with will be deemed invalid.
    7. Exclusions:
      Purchases made using gift cards, store credits, or promotional vouchers are not eligible for coupons.
    8. Fraudulent Activity:
      Any fraudulent attempt to obtain coupons, acquire them illegally, or forge them will result in the participant being disqualified from the draw, along with necessary legal actions being taken.
    9. General Guidelines:
      Participation in the Kuwait Shopping Festival draws constitutes acceptance of these terms and conditions. The Consumer Protection Department of the Ministry of Commerce and Industry in Kuwait is the authority responsible for the validity of coupons and the draw results, which are considered final.
    10. Festival Modifications:
      The festival management reserves the right to modify or amend these terms and conditions without prior notice. In the event of unforeseen circumstances, the organisers have the right to cancel or postpone the draws or modify the festival schedule.
      All participants must comply with the regulations and instructions of Law No. 39/2014, Executive Regulations No. 27/2015, and the Amended Decision No. 361/2015.

    For any questions or assistance, please contact the Kuwait Shopping Festival support team. https://yahala.kw

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  • Careem Terms & Conditions
    1. Download the Careem app https://careem.me/4fEBK1m
    2. Offer is for new users only.
    3. Offer is valid for only 1 ride per user.
    4. Maximum discount of KWD 2.
    5. Offer valid on all car types.
    6. Offer is valid till December 31,2024.
    7. This voucher cannot be combined or used in conjunction with any other offers or discounts.
    8. Partners’ terms and conditions apply.
       

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  • Rehlat Term and Conditions - Up to 15% off

    • Use code 'CPH12'
    • Maximum discount of up to 15% applicable per booking (7.5% discount + 7.5% Rehlat wallet amount).
    • Valid only on bookings with a minimum spend of KD 85 or more.
    • Maximum discount of KD 15.
    • Book by 31 December, 2024 and Stay by 31 January, 2025.
    • Voucher is redeemable twice per email ID.
    • Offer is valid on web and app bookings.
    • This voucher cannot be combined or used in conjunction with any other offer or discount.
    • Partners terms and conditions apply.

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  • Rehlat Term and Conditions - Up to 12% off

    • Use code 'CPF12'.
    • Maximum discount of up to 12% applicable per booking (6% instant discount + 6% Rehlat wallet amount).
    • Valid only on bookings with a minimum spend of KD 50 or more.
    • Maximum discount of KD 5.
    • Offer is applicable on domestic & international airlines.
    • Book by 31 December, 2024 and Travel by 31 January, 2025.
    • Voucher is redeemable twice per email ID.
    • Offer is valid on web and app bookings.
    • This voucher cannot be combined or used in conjunction with any other offer or discount.
    • Partners terms and conditions apply.

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  • How can I return or exchange my order from ShoemartStores.com?

    You can still exchange your order at any Centrepoint or Shoemart store just as before. You can also return your order to our stores, or we will arrange a return pickup of your order. This can be done in two ways – either by making an online return request through Order History under My Account, or by calling our customer support team on 18-00-871.

    For more information, please check our returns process.
     

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  • Is it still possible to shop on the ShoemartStores.com site or the Shoemart app?

    We’re sorry, the ShoemartStores.com site and the Shoemart apps have moved. Instead, you can now shop all your favourite Shoemart products on Centrepointstores.com or the Centrepoint app. 

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  • What happens to my ShoemartStores.com account and history?

    Your ShoemartStores.com account will continue to live on at CentrepointStores.com. Your entire order history and contact information will be available on CentrepointStores.com and the Centrepoint app. Just use your existing ShoemartStores.com ID and password to log in to Centrepoint from now on. 

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  • I have a pending order from ShoemartStores.com, will I still receive it?

    Yes, all orders that are currently pending from ShoemartStores.com will be delivered to you, either to your address or at the Click and Collect location you had selected.

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  • Buy 2 Get 1

    Here’s how these offers work:

    Buy 1, get 1: With this offer, you get 2 products for the price of 1. Add 2 products from the same promotion to your basket, and you will not be charged for the lowest priced item.

    Buy 2, get 1: With this offer, you get 3 products for the price of 2. Add 3 products from the same promotion to your basket, and you will not be charged for the lowest priced item.

    Please do confirm that all the products you add to the basket are eligible for the offer.

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  • What are security tags and why do I have to remove them?

    If you have bought clothing from us, you may notice a soft tag on one of the inner seams. This is the security tag. You'll find it sewn on next to the garment care or washing instructions label.

    You must remove this security tag to prevent it from being reactivated. Take care not to cut too close to the seam and damage the garment.

    Do remember that once you remove the tag, you will not be able to return or exchange the product. Of course, if the item is defective, we'll gladly take it back even without the security tag.

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  • Are the prices on your website different from the prices in-store?

    Our online prices are usually the same as our in-store prices. However, we do occasionally run exclusive online or in-store promotions that may result in price differences.

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  • Where can I get information about the Landmark Group?

    You can find out more about the Landmark Group by visiting our corporate website.

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  • Do offers and promotions appear on your website?

    Yes, we regularly run offers and promotions on CentrepointStores.com. Keep checking the site for new offers, or simply sign up for our newsletter and get information about the latest deals delivered to your inbox.

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  • How do I locate the store nearest to me?

    Our store locator will help you find the nearest Centrepoint store.

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