Other Information

  • EID Reward Campaign T&C

    Win KWD 100 Cashback Daily:

    1. To participate, customers must make a qualifying purchase during the campaign period and apply the promo code WIN_EID at checkout.
    2. 1 winner will be selected and rewarded cashback of 100, and winners will be notified within 28 days of the campaign closure.
    3. The campaign is valid only for customers residing in participating GCC countries and making purchases through Centrepoint’s official website or mobile application.
    4. The campaign runs from May 8 – June 5, both dates inclusive (Campaign Period).
    5. The winner will be selected through a random computerised draw conducted under the supervision of Centrepoint after the campaign period ends.
    6. Centrepoint reserves the right, at its sole discretion, to extend, shorten, suspend, modify, or cancel the campaign at any time without prior notice and without liability, subject to applicable laws.
    7. Participation is open only to customers who have a valid and active Shukran account at the time of participation and prize fulfilment.
    8. Application of the promo code at checkout is mandatory for participation in the campaign. Orders placed without the promo code will not be eligible.
    9. Cashback awarded under this campaign is non-transferable, non-refundable, and cannot be exchanged for cash or any other alternative.
    10. Centrepoint reserves the right to verify customer eligibility, validate transactions, and request supporting documentation where necessary before confirming prize entitlement.
    11. Centrepoint reserves the right to disqualify any participant suspected of fraud, abuse, manipulation, tampering, misuse of the promo code, or violation of these terms & conditions.
    12. Entries generated through bulk registrations, multiple accounts, automated systems, bots, or any other unfair or unauthorised means shall be deemed invalid and may be cancelled without notice.
    13. Centrepoint shall not be liable for any technical errors, system failures, network disruptions, delays, lost, incomplete, misdirected, or corrupted entries that may affect participation in the campaign.
    14. Centrepoint shall not be responsible for any indirect, incidental, or consequential loss, damage, or expense arising from participation in the campaign or acceptance of the prize.
    15. By accepting the prize, the winner agrees that Centrepoint may use the winner’s name, initials, city of residence, and/or image for promotional, marketing, or publicity purposes without additional compensation, unless prohibited by applicable law.
    16. Participation in this campaign constitutes full and unconditional acceptance of these terms & conditions and Centrepoint’s validation, verification, and decision-making processes, which shall be final and binding.

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  • FIFA Campaign T&C

    Stand a chance to win KWD 50 worth of FIFA merch:

    - To participate, customers must make a qualifying purchase during the campaign period and apply the promo code WIN_FIFA at checkout.
    - 5 winners will be selected, each receiving FIFA merchandise worth KWD 50 on min. orders of KWD 100. Winners will be notified within 28 days of the campaign closure.
    - The campaign will run from May 6 – June 13, 2026 (both dates inclusive).
    - The winner will be selected through a random computerised draw conducted under the supervision of Centrepoint after the campaign period ends.
    - Centrepoint reserves the right, at its sole discretion, to extend, shorten, suspend, modify, or cancel the campaign at any time without prior notice and without liability, subject to applicable laws.
    - Application of the promo code at checkout is mandatory for participation in the campaign. Orders placed without the promo code will not be eligible.
    - Centrepoint reserves the right to verify customer eligibility, validate transactions, and request supporting documentation where necessary before confirming prize entitlement.
    - Centrepoint reserves the right to disqualify any participant suspected of fraud, abuse, manipulation, tampering, misuse of the promo code, or violation of these terms & conditions.
    - Entries generated through bulk registrations, multiple accounts, automated systems, bots, or any other unfair or unauthorised means shall be deemed invalid and may be cancelled without notice.
    - Centrepoint shall not be liable for any technical errors, system failures, network disruptions, delays, lost, incomplete, misdirected, or corrupted entries that may affect participation in the campaign.
    - Centrepoint shall not be responsible for any indirect, incidental, or consequential loss, damage, or expense arising from participation in the campaign or acceptance of the prize.
    - By accepting the prize, the winner agrees that Centrepoint may use the winner’s name, initials, city of residence, and/or image for promotional, marketing, or publicity purposes without additional compensation, unless prohibited by applicable law.
    - Participation in this campaign constitutes full and unconditional acceptance of these terms & conditions and Centrepoint’s validation, verification, and decision-making processes, which shall be final and binding.

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  • How can I return or exchange my order from ShoemartStores.com?

    You can still exchange your order at any Centrepoint or Shoemart store just as before. You can also return your order to our stores, or we will arrange a return pickup of your order. This can be done in two ways – either by making an online return request through Order History under My Account, or by calling our customer support team on 18-00-871.

    For more information, please check our returns process.
     

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  • Is it still possible to shop on the ShoemartStores.com site or the Shoemart app?

    We’re sorry, the ShoemartStores.com site and the Shoemart apps have moved. Instead, you can now shop all your favourite Shoemart products on Centrepointstores.com or the Centrepoint app. 

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  • What happens to my ShoemartStores.com account and history?

    Your ShoemartStores.com account will continue to live on at CentrepointStores.com. Your entire order history and contact information will be available on CentrepointStores.com and the Centrepoint app. Just use your existing ShoemartStores.com ID and password to log in to Centrepoint from now on. 

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  • I have a pending order from ShoemartStores.com, will I still receive it?

    Yes, all orders that are currently pending from ShoemartStores.com will be delivered to you, either to your address or at the Click and Collect location you had selected.

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  • Buy 2 Get 1

    Here’s how these offers work:

    Buy 1, get 1: With this offer, you get 2 products for the price of 1. Add 2 products from the same promotion to your basket, and you will not be charged for the lowest priced item.

    Buy 2, get 1: With this offer, you get 3 products for the price of 2. Add 3 products from the same promotion to your basket, and you will not be charged for the lowest priced item.

    Please do confirm that all the products you add to the basket are eligible for the offer.

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  • What are security tags and why do I have to remove them?

    If you have bought clothing from us, you may notice a soft tag on one of the inner seams. This is the security tag. You'll find it sewn on next to the garment care or washing instructions label.

    You must remove this security tag to prevent it from being reactivated. Take care not to cut too close to the seam and damage the garment.

    Do remember that once you remove the tag, you will not be able to return or exchange the product. Of course, if the item is defective, we'll gladly take it back even without the security tag.

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  • Are the prices on your website different from the prices in-store?

    Our online prices are usually the same as our in-store prices. However, we do occasionally run exclusive online or in-store promotions that may result in price differences.

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  • Where can I get information about the Landmark Group?

    You can find out more about the Landmark Group by visiting our corporate website.

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  • Do offers and promotions appear on your website?

    Yes, we regularly run offers and promotions on CentrepointStores.com. Keep checking the site for new offers, or simply sign up for our newsletter and get information about the latest deals delivered to your inbox.

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  • How do I locate the store nearest to me?

    Our store locator will help you find the nearest Centrepoint store.

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