Other Information

  • BFS T&C
    1. Shop at centrepointstores.com and get a chance to win cashback worth KD 99.
    2. Use Code: BFS
    3. Participants will automatically enter the draw by using this code.
    4. Contest validity period: Nov 19 to Dec 6.
    5. Winners will randomly be selected from all qualified users.
    6. Winners will directly be informed by mid-January.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Lucky11 T&C
    1. Shop at centrepointstores.com and get a chance to win KD 111.
    2. Use Code: LUCKY11
    3. Participants will automatically enter the draw by using this code.
    4. Contest validity period: Nov 4 to Dec 31
    5. Winners will be randomly selected from all qualified users.
    6. Winners will be informed directly by mid-January.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Rehlat Term and Conditions - Up to 15% off

    • Use code 'CPH12'
    • Maximum discount of up to 15% applicable per booking (7.5% discount + 7.5% Rehlat wallet amount).
    • Valid only on bookings with a minimum spend of KD 85 or more.
    • Maximum discount of KD 15.
    • Book by 31 December, 2024 and Stay by 31 January, 2025.
    • Voucher is redeemable twice per email ID.
    • Offer is valid on web and app bookings.
    • This voucher cannot be combined or used in conjunction with any other offer or discount.
    • Partners terms and conditions apply.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Rehlat Term and Conditions - Up to 12% off

    • Use code 'CPF12'.
    • Maximum discount of up to 12% applicable per booking (6% instant discount + 6% Rehlat wallet amount).
    • Valid only on bookings with a minimum spend of KD 50 or more.
    • Maximum discount of KD 5.
    • Offer is applicable on domestic & international airlines.
    • Book by 31 December, 2024 and Travel by 31 January, 2025.
    • Voucher is redeemable twice per email ID.
    • Offer is valid on web and app bookings.
    • This voucher cannot be combined or used in conjunction with any other offer or discount.
    • Partners terms and conditions apply.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • NBK T&C
    1. Get extra 10% off on all products excluding cosmetics, watches, electronics, Home Centre and beauty products.
    2. Duration: October 23 to November 30, 2024 
    3. Maximum discount of KD 4.0
    4. This offer is exclusive to NBK VISA credit and pre-paid card holders only.
    5. To avail of this offer, customers should use NBK VISA credit and pre-paid cards at the time of paying the bill.
    6. This offer is valid only online at Centrepointstores.com website and mobile apps.
    7. This offer cannot be clubbed with any other sale/promotion/offer.
    8. Exchange and refund shall be as per the Centrepoint exchange and return policy.
    9. Shukran points are awarded as per the policy.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • How can I return or exchange my order from ShoemartStores.com?

    You can still exchange your order at any Centrepoint or Shoemart store just as before. You can also return your order to our stores, or we will arrange a return pickup of your order. This can be done in two ways – either by making an online return request through Order History under My Account, or by calling our customer support team on 18-00-871.

    For more information, please check our returns process.
     

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Is it still possible to shop on the ShoemartStores.com site or the Shoemart app?

    We’re sorry, the ShoemartStores.com site and the Shoemart apps have moved. Instead, you can now shop all your favourite Shoemart products on Centrepointstores.com or the Centrepoint app. 

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • What happens to my ShoemartStores.com account and history?

    Your ShoemartStores.com account will continue to live on at CentrepointStores.com. Your entire order history and contact information will be available on CentrepointStores.com and the Centrepoint app. Just use your existing ShoemartStores.com ID and password to log in to Centrepoint from now on. 

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • I have a pending order from ShoemartStores.com, will I still receive it?

    Yes, all orders that are currently pending from ShoemartStores.com will be delivered to you, either to your address or at the Click and Collect location you had selected.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Buy 2 Get 1

    Here’s how these offers work:

    Buy 1, get 1: With this offer, you get 2 products for the price of 1. Add 2 products from the same promotion to your basket, and you will not be charged for the lowest priced item.

    Buy 2, get 1: With this offer, you get 3 products for the price of 2. Add 3 products from the same promotion to your basket, and you will not be charged for the lowest priced item.

    Please do confirm that all the products you add to the basket are eligible for the offer.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • What are security tags and why do I have to remove them?

    If you have bought clothing from us, you may notice a soft tag on one of the inner seams. This is the security tag. You'll find it sewn on next to the garment care or washing instructions label.

    You must remove this security tag to prevent it from being reactivated. Take care not to cut too close to the seam and damage the garment.

    Do remember that once you remove the tag, you will not be able to return or exchange the product. Of course, if the item is defective, we'll gladly take it back even without the security tag.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Are the prices on your website different from the prices in-store?

    Our online prices are usually the same as our in-store prices. However, we do occasionally run exclusive online or in-store promotions that may result in price differences.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Where can I get information about the Landmark Group?

    You can find out more about the Landmark Group by visiting our corporate website.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Do offers and promotions appear on your website?

    Yes, we regularly run offers and promotions on CentrepointStores.com. Keep checking the site for new offers, or simply sign up for our newsletter and get information about the latest deals delivered to your inbox.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • How do I locate the store nearest to me?

    Our store locator will help you find the nearest Centrepoint store.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.

Most popular questions