Other Information

  • REWARD11 – TERMS & CONDITIONS

    1. Offer Details

    1.1. Logged-in customers can avail a chance to win cashback of 111 on qualifying purchases made through Centrepoint by applying the promo code REWARD11 at checkout. The promo code cannot be combined with other promotions or bank offers.

    2. Promo Code & Redemption

    2.1. Logged-in customers must apply the promo code REWARD11 at checkout to qualify for a chance to win cashback.

    2.2. The promo code is:

    - REWARD11 – Chance to win cashback of 111.

    2.3. The promo code must be applied before completing checkout and cannot be applied retrospectively after order placement.

    2.4. The promo code is applicable on Centrepoint (CP), Babyshop (BS) and Splash (SP) checkout sites.

    3. Minimum Spend & Discount Conditions

    3.1. Logged-in customers who apply the REWARD11 promo code at checkout will qualify for a chance to win cashback of 111.

    3.2. The promo code must be applied at checkout to participate in the cashback campaign.

    3.3. The promo code cannot be combined with other promotions or bank offers.

    4. Product Exclusions

    4.1. The offer is subject to the applicable campaign terms and conditions.

    4.2. All eligible purchases are subject to the campaign conditions.

    5. Campaign Validity

    5.1. The offer is valid during the applicable campaign period.

    5.2. Centrepoint reserves the right to pause or withdraw the promo code before the stated end date at its discretion.

    6. General Conditions

    6.1. The offer is subject to availability and the applicable campaign validity period.

    6.2. Centrepoint reserves the right to modify, suspend or withdraw the offer where reasonably necessary and subject to applicable law.

    6.3. Participation in the offer constitutes acceptance of these Terms & Conditions.

    6.4. The cashback will be rewarded within 28 days after the campaign completion date.

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  • SINGLE CODE – TERMS & CONDITIONS

    1. Offer Details

    1.1. Customers can avail the following discount on qualifying purchases made through Centrepoint:

    - SINGLE: 11% off on a minimum purchase of 30, subject to a maximum discount of 4. The promo code cannot be combined with other vouchers or bank offers. The code is not applicable on Home, Electronics and Best Price products.

    2. Promo Code & Redemption

    2.1. Customers must apply the relevant promo code at checkout to avail the applicable discount.

    2.2. The promo code is:

    - SINGLE – 11% off on a minimum purchase of 30, with a maximum discount of 4.

    2.3. Promo codes must be applied before completing checkout and cannot be applied retrospectively after order placement.

    2.4. The promo code is applicable on Centrepoint (CP), Babyshop (BS) and Splash (SP) checkout sites.

    3. Minimum Spend & Discount Conditions

    3.1. SINGLE is applicable on a minimum purchase of 30, with a maximum discount of 4.

    3.2. The applicable discount will be applied at checkout once the minimum purchase requirement is met.

    3.3. The promo code cannot be combined with other vouchers or bank offers.

    4. Product Exclusions

    4.1. The promo code is not applicable on Home, Electronics and Best Price products.

    4.2. All other eligible products are subject to the applicable minimum purchase requirements and promo code conditions.

    5. Campaign Validity

    5.1. The offer is valid during the applicable campaign period.

    5.2. Centrepoint reserves the right to pause or withdraw the promo code before the stated end date at its discretion.

    6. General Conditions

    6.1. The promo code is subject to availability and the applicable campaign validity period.

    6.2. Centrepoint reserves the right to modify, suspend or withdraw the offer where reasonably necessary and subject to applicable law.

    6.3. Participation in the offer constitutes acceptance of these Terms & Conditions.

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  • MEGA OFFER – TERMS & CONDITIONS

    1. Offer Details

    1.1. Customers can avail the following discounts on qualifying purchases made through Centrepoint:

    - BIG5: Flat KWD 5 off on a minimum purchase of KWD 35, subject to a maximum discount of KWD 5. The promo code cannot be combined with other vouchers or bank offers. The code is not applicable on Home, Electronics and Best Price products.

    - BIG10: Flat KWD 10 off on a minimum purchase of KWD 50, subject to a maximum discount of KWD 10. The promo code cannot be combined with other vouchers or bank offers. The code is not applicable on Home, Electronics and Best Price products.

    2. Promo Code & Redemption

    2.1. Customers must apply the relevant promo code at checkout to avail the applicable discount.

    2.2. The promo codes are:

    - BIG5 – KWD 5 off KWD 35.

    - BIG10 – KWD 10 off KWD 50.

    2.3. Promo codes must be applied before completing checkout and cannot be applied retrospectively after order placement.

    2.4. The promo codes are applicable on Centrepoint (CP), Babyshop (BS) and Splash (SP) checkout sites.

    3. Minimum Spend & Discount Conditions

    3.1. BIG5 is applicable on a minimum purchase of KWD 35, with a maximum discount of KWD 5.

    3.2. BIG10 is applicable on a minimum purchase of KWD 50, with a maximum discount of KWD 10.

    3.3. The applicable discount will be applied at checkout once the minimum purchase requirement is met.

    3.4. The promo codes cannot be combined with other vouchers or bank offers.

    4. Product Exclusions

    4.1. Both promo codes are not applicable on Home, Electronics and Best Price products.

    4.2. All other eligible products are subject to the applicable minimum purchase requirements and promo code conditions.

    5. Campaign Validity

    5.1. The offers are valid until 7 November 2026, inclusive.

    5.2. Centrepoint reserves the right to pause or withdraw the promo codes before the stated end date at its discretion.

    6. General Conditions

    6.1. The promo codes are subject to availability and the applicable campaign validity period.

    6.2. Centrepoint reserves the right to modify, suspend or withdraw the offer where reasonably necessary and subject to applicable law.

    6.3. Participation in the offer constitutes acceptance of these Terms & Conditions.

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  • White Wednesday Special Offer T&C – 15% off

    - Offer is valid on the www.centrepointstores.com website and Centrepoint app only.

    - Customers must apply promo code NEW15 at checkout to redeem the offer.

    - Offer is valid on full-priced items only.

    - Offer is not valid on Home, Electronics, and Best-Price products.

    - Offer cannot be combined with any other promotional offers or discounts.

    - All products are subject to availability.

    - Centrepoint reserves the right to verify transactions and cancel any order or redemption suspected of fraud, misuse, or abuse.

    - Centrepoint reserves the right to amend, suspend, or cancel the offer without prior notice.

    - By participating in the offer, customers agree to these terms & conditions.

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  • WWS OFFERS – TERMS & CONDITIONS

    1. Offer 1 – iPhone Duo

    1.1. Customers must make a qualifying purchase on the Centrepoint website or app and apply promo code WWSDUO at checkout to participate.

    1.2. One eligible winner will be selected through a randomised computerised draw conducted under Centrepoint's supervision after the campaign ends.

    1.3. The winner will receive the advertised iPhone Duo, subject to eligibility verification, and will be notified within 28 days after the campaign ends.

    2. Offer 2 – Shukran Points

    2.1. Customers must make a qualifying purchase on the Centrepoint website or app and apply promo code WHITEWEDNESDAY at checkout to participate.

    2.2. Participants must be residents of eligible participating GCC countries and maintain an active, valid Shukran account until reward fulfilment.

    2.3. Up to 1 million Shukran Points will be awarded to set of winners through a randomised computerised draw after the campaign ends, based on the published prize allocation and winner structure.

    2.4. Shukran Points are non-transferable, non-refundable, and cannot be exchanged for cash or alternative benefits.

    3. Campaign Validity & Participation

    3.1. Both offers are valid from 21 October to 2 December 2026, inclusive, on the Centrepoint website and app in participating territories.

    3.2. Customers must apply the relevant promo code before completing checkout. Codes cannot be applied retrospectively.

    3.3. Participation, order verification, and reward claims must be linked to the same Centrepoint account.

    4. Qualifying Orders & Eligibility

    4.1. Only eligible orders meeting the applicable purchase conditions, minimum spend (if any), and product exclusions will qualify.

    4.2. Cancelled, fully returned, fully refunded, unpaid, or fraudulent orders will not qualify. Cash-on-delivery orders qualify only after successful delivery and payment collection.

    4.3. Each qualifying order constitutes one entry into the corresponding offer, subject to the applicable participation limits.

    5. Winner Selection & Verification

    5.1. Winners will be selected through randomised computerised draws after the campaign concludes, in accordance with applicable regulations.

    5.2. Centrepoint reserves the right to verify identity, account details, and qualifying transactions before confirming reward entitlement.

    5.3. If a winner is ineligible or fails to complete verification within the communicated deadline, an alternate winner may be selected.

    6. Winner Notification & Reward Fulfilment

    6.1. Winners will be contacted through their registered contact details within 28 days after the campaign ends

    6.2. Physical prizes will be delivered to verified eligible addresses, and Shukran Points will be credited to verified Shukran accounts within the communicated fulfilment timelines.

    6.3. Rewards are non-transferable and cannot be exchanged for cash. Equivalent or higher-value prize substitutions may be made where reasonably necessary and legally permitted.

    7. Fraud, Misuse & Disqualification

    7.1. Centrepoint reserves the right to disqualify participants involved in fraud, manipulation, multiple-account misuse, automated entries, bots, or other unfair practices.

    7.2. Artificial transactions, repeated cancellations, or returns intended to manipulate entries may result in disqualification.

    7.3. Centrepoint may withdraw reward entitlement or reverse credited points for ineligible transactions, subject to applicable law.

    8. Campaign Modifications & Technical Issues

    8.1. Centrepoint reserves the right to extend, shorten, modify, suspend, or cancel either offer where reasonably necessary and subject to applicable law.

    8.2. Centrepoint shall not be responsible for technical failures, network disruptions, or incomplete entries, except where liability cannot legally be excluded.

    9. Privacy & General Conditions

    9.1. Customer information may be processed for participation verification, winner selection, notification, and prize fulfilment in accordance with Centrepoint's Privacy Policy.

    9.2. Winner details or images may be used for campaign publicity only where legally permitted and with consent where required.

    9.3. The Shukran Points offer remains subject to the Shukran Loyalty Programme Terms & Conditions.

    9.4. Participation constitutes acceptance of these Terms & Conditions. Nothing herein limits rights protected under applicable consumer laws.

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  • FIFA Campaign T&C

    Stand a chance to win KWD 100 worth of FIFA merch: 

    - To participate, customers must make a qualifying purchase during the campaign period and apply the promo code WIN_FIFA at checkout.
    - 5 winners will be selected, each receiving FIFA merchandise worth KWD 100. Winners will be notified within 28 days of the campaign closure.
    - The campaign runs from June 10 – July 15, 2026 (both dates inclusive).
    - The winner will be selected through a random computerised draw conducted under the supervision of Centrepoint after the campaign period ends.
    - Centrepoint reserves the right, at its sole discretion, to extend, shorten, suspend, modify, or cancel the campaign at any time without prior notice and without liability, subject to applicable laws.
    - Application of the promo code at checkout is mandatory for participation in the campaign. Orders placed without the promo code will not be eligible.
    - Centrepoint reserves the right to verify customer eligibility, validate transactions, and request supporting documentation where necessary before confirming prize entitlement.
    - Centrepoint reserves the right to disqualify any participant suspected of fraud, abuse, manipulation, tampering, misuse of the promo code, or violation of these terms & conditions.
    - Entries generated through bulk registrations, multiple accounts, automated systems, bots, or any other unfair or unauthorised means shall be deemed invalid and may be cancelled without notice.
    - Centrepoint shall not be liable for any technical errors, system failures, network disruptions, delays, lost, incomplete, misdirected, or corrupted entries that may affect participation in the campaign.
    - Centrepoint shall not be responsible for any indirect, incidental, or consequential loss, damage, or expense arising from participation in the campaign or acceptance of the prize.
    - By accepting the prize, the winner agrees that Centrepoint may use the winner’s name, initials, city of residence, and/or image for promotional, marketing, or publicity purposes without additional compensation, unless prohibited by applicable law.
    - Participation in this campaign constitutes full and unconditional acceptance of these terms & conditions and Centrepoint’s validation, verification, and decision-making processes, which shall be final and binding.

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  • Holiday Reward Campaign T&C

    Win Cashback of KWD 100:

    1. To participate, customers must make a qualifying purchase during the campaign period and apply the promo code WIN_HOLIDAY at checkout.
    2. 1 winner will be selected and rewarded cashback of 100, and winners will be notified within 28 Days of the campaign closure.
    3. The campaign is valid only for customers residing in participating GCC countries and making purchases through Centrepoint’s official website or mobile application.
    4. The campaign runs from June 1 – July 15, 2026, both dates inclusive (Campaign Period).
    5. The winner will be selected through a random computerised draw conducted under the supervision of Centrepoint after the campaign period ends.
    6. Centrepoint reserves the right, at its sole discretion, to extend, shorten, suspend, modify, or cancel the campaign at any time without prior notice and without liability, subject to applicable laws.
    7. Participation is open only to customers who have a valid and active Shukran account at the time of participation and prize fulfilment.
    8. Application of the promo code at checkout is mandatory for participation in the campaign. Orders placed without the promo code will not be eligible.
    9. Cashback awarded under this campaign is non-transferable, non-refundable, and cannot be exchanged for cash or any other alternative.
    10. Centrepoint reserves the right to verify customer eligibility, validate transactions, and request supporting documentation where necessary before confirming prize entitlement.
    11. Centrepoint reserves the right to disqualify any participant suspected of fraud, abuse, manipulation, tampering, misuse of the promo code, or violation of these terms & conditions.
    12. Entries generated through bulk registrations, multiple accounts, automated systems, bots, or any other unfair or unauthorised means shall be deemed invalid and may be cancelled without notice.
    13. Centrepoint shall not be liable for any technical errors, system failures, network disruptions, delays, lost, incomplete, misdirected, or corrupted entries that may affect participation in the campaign.
    14. Centrepoint shall not be responsible for any indirect, incidental, or consequential loss, damage, or expense arising from participation in the campaign or acceptance of the prize.
    15. By accepting the prize, the winner agrees that Centrepoint may use the winner’s name, initials, city of residence, and/or image for promotional, marketing, or publicity purposes without additional compensation, unless prohibited by applicable law.
    16. Participation in this campaign constitutes full and unconditional acceptance of these terms & conditions and Centrepoint’s validation, verification, and decision-making processes, which shall be final and binding.

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  • How can I return or exchange my order from ShoemartStores.com?

    You can still exchange your order at any Centrepoint or Shoemart store just as before. You can also return your order to our stores, or we will arrange a return pickup of your order. This can be done in two ways – either by making an online return request through Order History under My Account, or by calling our customer support team on 18-00-871.

    For more information, please check our returns process.
     

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  • Is it still possible to shop on the ShoemartStores.com site or the Shoemart app?

    We’re sorry, the ShoemartStores.com site and the Shoemart apps have moved. Instead, you can now shop all your favourite Shoemart products on Centrepointstores.com or the Centrepoint app. 

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  • What happens to my ShoemartStores.com account and history?

    Your ShoemartStores.com account will continue to live on at CentrepointStores.com. Your entire order history and contact information will be available on CentrepointStores.com and the Centrepoint app. Just use your existing ShoemartStores.com ID and password to log in to Centrepoint from now on. 

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  • I have a pending order from ShoemartStores.com, will I still receive it?

    Yes, all orders that are currently pending from ShoemartStores.com will be delivered to you, either to your address or at the Click and Collect location you had selected.

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  • Buy 2 Get 1

    Here’s how these offers work:

    Buy 1, get 1: With this offer, you get 2 products for the price of 1. Add 2 products from the same promotion to your basket, and you will not be charged for the lowest priced item.

    Buy 2, get 1: With this offer, you get 3 products for the price of 2. Add 3 products from the same promotion to your basket, and you will not be charged for the lowest priced item.

    Please do confirm that all the products you add to the basket are eligible for the offer.

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  • What are security tags and why do I have to remove them?

    If you have bought clothing from us, you may notice a soft tag on one of the inner seams. This is the security tag. You'll find it sewn on next to the garment care or washing instructions label.

    You must remove this security tag to prevent it from being reactivated. Take care not to cut too close to the seam and damage the garment.

    Do remember that once you remove the tag, you will not be able to return or exchange the product. Of course, if the item is defective, we'll gladly take it back even without the security tag.

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  • Are the prices on your website different from the prices in-store?

    Our online prices are usually the same as our in-store prices. However, we do occasionally run exclusive online or in-store promotions that may result in price differences.

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  • Where can I get information about the Landmark Group?

    You can find out more about the Landmark Group by visiting our corporate website.

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  • Do offers and promotions appear on your website?

    Yes, we regularly run offers and promotions on CentrepointStores.com. Keep checking the site for new offers, or simply sign up for our newsletter and get information about the latest deals delivered to your inbox.

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  • How do I locate the store nearest to me?

    Our store locator will help you find the nearest Centrepoint store.

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