Help Center
Search results
Knowledge base
Centrepoint Kuwait
Gift Card
10
Gift Card Terms & Conditions
Where can I redeem my Gift Card?
How long is my Gift Card valid?
Can I exchange my Gift Card for cash?
Can I redeem the part value of the Gift Card?
View all 10
Click & Collect
18
How does Click & Collect work?
Do I get any additional benefit by placing a Click & Collect order?
How do I place an order for Click & Collect?
How much does it cost and when will I be able to collect?
Which store will my order go to?
View all 18
Returns Policy
28
What is your policy on returns?
Are there products I cannot return by raising an online return request?
What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?
What if I want to return part of an order that came with a voucher?
My original order was KWD 9 or more, so I qualified for free shipping. Do I still get free shipping if I return part of my order?
View all 28
Returns Process
10
How do I return an order?
Can I return my online purchases to a Landmark store?
Can I book a return online?
Are there products I cannot return by raising an online return request?
When will you pick up the products I want to return?
View all 10
My Account
7
How do I create an account?
Can I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
View all 7
Orders
8
How do I order products online?
Can I place an order over the phone?
Can I place an order without opening an online account?
Can I place an order for a product that's out of stock?
What factors should I consider before placing an order for a large item?
View all 8
Shipping
3
When will I receive my order?
What if I am not at home when my order arrives?
Will I be charged for delivery?
Payments
7
How can I pay for my order?
Can I place an order online without a Credit or Debit Card?
Can you transfer the amount in My Credit balance to my bank account?
Do I have to pay VAT on my charity donation?
Do you provide a choice of charities?
View all 7
In-Store
14
Where's my nearest Centrepoint store?
What time are your stores open until?
How can I pay for my order?
How do I apply for a job at Centrepoint?
What if I have other questions?
View all 14
Shukrans
25
What is Shukran?
How do I join Shukran?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
I’ve signed up for Shukran online but haven’t received a Shukran card. Who should I contact?
Do I get a Shukran membership number after signing up online?
View all 25
Warranty
0
Buy Now
9
What is Buy Now?
Why should I use Buy Now?
How safe is Buy Now?
What kinds of payment methods does Buy Now support?
What products can I buy with Buy Now?
View all 9
Other Information
15
BFS T&C
Lucky11 T&C
Rehlat Term and Conditions - Up to 15% off
Rehlat Term and Conditions - Up to 12% off
NBK T&C
View all 15
Most popular questions
How does Click & Collect work?
What is your policy on returns?
How do I get a refund if I paid for my order by Credit Debit, Card or Knet ?
How do I get a refund if I paid for my order by cash?
How do I cancel my order?
Will I be charged for delivery?
How can I pay for my order?
How do I redeem my Centrepoint Gift Voucher?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?